Privacy Policy

1. Introduction

Welcome to Champions Haven. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and participate in our events, and tell you about your privacy rights and how the Laws of Zambia protect you.

This privacy policy applies to all personal information we collect through our website, during event registrations, and through other means such as email, telephone, or in person.

2. Information We Collect

2.1 Personal Information

We may collect, use, store and transfer different kinds of personal information about you, including:

• Identity Information: First name, last name, other names, date of birth, gender, and identification numbers.
• Contact Information: Email address, telephone number, and physical address.
• Club Information: Club affiliation, region, country, and continent.
• Event Information: Event registrations, categories, and participation history.
• Payment Information: Payment method details, transaction records, and billing information.
• Technical Information: Internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
• Usage Information: Information about how you use our website and services.

2.2 Children's Information

Our services are not intended for children under 13 years of age. If we become aware that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to remove that information from our servers.

2.3 Special Categories of Personal Data

We may collect special categories of personal data about you (such as information about your health or medical conditions) if it is relevant to your participation in our events. We will only process such data with your explicit consent or where necessary for the establishment, exercise, or defense of legal claims under the Laws of Zambia.

3. How We Collect Your Information

We collect information about you through:

• Direct Interactions: When you register for events, create an account, fill in forms, or correspond with us by post, phone, email, or otherwise.
• Automated Technologies: As you interact with our website, we may automatically collect technical data about your equipment, browsing actions, and patterns.
• Third Parties: We may receive personal data about you from various third parties, such as clubs, sports organizations, or payment service providers.

4. How We Use Your Information

We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason compatible with the original purpose. The main ways we use your information include:

• Processing event registrations and managing your participation in events
• Processing payments and managing financial transactions
• Sending you important information about events you've registered for
• Communicating with you about our services, events, and updates
• Improving our website and services
• Complying with legal obligations
• Managing club and participant records

5. Payment Processing

When you make a payment on our website, we use secure third-party payment processors. While we collect certain payment information, we do not store your complete payment card details on our servers. All payment transactions are encrypted using SSL technology.

We may retain your transaction history, including the amount, date, and purpose of the payment, but we do not store complete payment card information.

6. Cookies and Similar Technologies

Our website uses cookies and similar technologies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

We use the following types of cookies:

• Essential Cookies: Required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website.
• Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it.
• Functionality Cookies: Used to recognize you when you return to our website.
• Session Cookies: Used to maintain your session while using our website.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

7. Data Sharing and Disclosure

We may share your personal information with:

• Service Providers: Third parties who provide services to us, such as payment processing, email delivery, and IT services.
• Event Partners: Organizations involved in hosting or organizing events you register for.
• Sports Organizations: Relevant sports governing bodies or associations when necessary for event participation.
• Legal Authorities: When required by the Laws of Zambia, court order, or governmental regulation.
• With Your Consent: When you have given us explicit consent to share your information.

We require all third parties to respect the security of your personal data and to treat it in accordance with the Laws of Zambia.

8. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

9. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements under the Laws of Zambia.

10. Your Legal Rights

Under certain circumstances, you have rights under the data protection laws of Zambia in relation to your personal data, including the right to:

• Request access to your personal data
• Request correction of your personal data
• Request erasure of your personal data
• Object to processing of your personal data
• Request restriction of processing your personal data
• Request transfer of your personal data
• Withdraw consent at any time where we are relying on consent to process your personal data

If you wish to exercise any of these rights, please contact us using the details provided below.

11. International Transfers

We may transfer your personal data to countries outside your country of residence. When we do, we ensure a similar degree of protection is afforded to your data by ensuring at least one of the following safeguards is implemented:

• Transferring data to countries that have been deemed to provide an adequate level of protection for personal data
• Using specific contracts approved for use in international data transfers
• Obtaining your explicit consent for the specific transfer

12. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date at the top of this policy.

You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.

13. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at:

Email: info@championshaven.net

Phone: +260 97 3463883

You have the right to make a complaint at any time to the data protection authority in Zambia. We would, however, appreciate the chance to deal with your concerns before you approach the authority, so please contact us in the first instance.